Laser Pointer FAQs

Q: Does LuckLaser price include the tax? Top

Our price is FOB price, not inlcude any tax.
If there is customs duties, customers need to bear the tariff.

Q: Is it legal to buy laser pointer? Top

First of all, Please buy and use laser products according to your local laws.
Your buy and use of any laser pointer on this website is entirely at your own risk, for which LuckLaser shall not be liable.
In some counties and areas law, Laser pointer(>5mw) can't be allowed to sell. so if you want to resale the laser pointer, you have to check your local laws.

Q: When using the laser poiner, what do we need to pay attention to? Top

Do not look at the laser directly.
Do not use laser irradiation of others.
Do not use laser irradiation the objects which is easy to reflect light.
Do not let a minor child touch laser pointer.

Q: How do I make a purchase? Top

To make a purchase, please follow the simple instructions below:
1. Choose the desired model and power output.
2. Type the desired quantity into the Quantity field box located in the Products page.
3. Click on the Add to Cart button.
4. Click Next step until finish shopping.
About payment click here.

Q: Where are your lasers shipped from? Top

Most lasers are shipped directly from our factory in Hangzhou, China.
Part of the laser pointers will be shipped from the U.S. warehouse.

Q: What are your shipping costs and policies? Top

LuckLaser.com ships worldwide from our warehouse in Hangzhou, China.Orders placed by internet, or email will be shipped within 48 hours. The shipping cost for the item is $15.00.All orders are shipped express mail and are guaranteed to arrive at your doorsteps within 3~8 business days. Most orders arrive between 3 to 7 business days.
We support Free shipping now, click here find more info about Free shipping.

Q: Can I track my package online? Top

Yes. After shipping out your order, a tracking number will be sent to you via email. If you do not receive a tracking number within 2 business days, please contact service@lucklaser.com. We will gladly confirm your order and provide you with a tracking number.

Q: What are my payment options? Top

We take Paypal and DHPay ,credit/Debit card (Visa / MasterCard / AMEX).We also make a telegram transfer and Western Union Money Transfer.

Q: How will I know if my order went through? Top

After making an order at LuckLaser.com, check your email to see if you have received a confirmation email. If it has been some time and you still have not received any emails, please contact service@lucklaser.com to confirm your order.

Q: Is there a warranty on your products? Top

Of Course! We guarantee all lasers to be free from defects in manufacture and workmanship for a period of 6 months. If you have any problems with your laser within this warranty period, send it back to us and we will send a brand new replacement back with no questions asked. The only exception is if we discover evidence that the laser has been misused or disassembled. To make a claim, please contact service@lucklaser.com.

Q: Is there a return policy? Top

Yes, if you are not satisfied with our product within 7 days of receiving it, you can return it for a full refund minus all shipping costs. For further information regarding the exact procedures, please contact service@lucklaser.com . Do not return any products without prior notification.

Q: Do your lasers come with batteries? Top
Notice [Jun 10,2014]
Battery: Not Include
Charger: Include
After MH370 accident, airline express company and post office have currently banned the LI-ION batteries shipment, so we have to remove all the batteries. So sorry for the battery issue!
Q: Are your Lasers dangerous? Top

Every Laser can be potentially dangerous if misused or abused. Laser pointers are NOT toys and should not be used without precaution and safety equipment. Please keep Laser Pointers away from children. Do not shine the laser at any person, animal or vehicle. Shinning your laser at an Aircraft is considered a felony in North America (Canada and the US).

Q: What about "LuckLaser's Limited Time Replacement Plan" ? Top

At LuckLaser, we appreciate your patronage, and would like to keep you as a long-lasting and happy customer. This is why we give you the opportunity to extend our normal « Limited Time Replacement Plan », to a period of up to ONE FULL YEAR. Within this period, if you feel that another Laser would better fit your needs or application, you simply need return your existing, undamaged Laser to our facilities, and to pay the difference between the new Laser from the one you presently own. We will be pleased to replace your high technology Laser with the one of your choice, as long as its price is of equal or higher value.

Q: What if I have a questions not listed on the FQA? Top

For further questions or inquiries, please email us at service@lucklaser.com.

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